Our client is a busy, dynamic, gold-standard 24/7 Veterinary Hospital who requires an experienced Practice Manager to lead, support and inspire the team of 45 colleagues (11 vets, 16 nurses, 5 VCA’s and 13 admin team members) as well as practice owners, to grow and develop the business.
The practice team pride themselves in offering exceptional standards of clinical care in their modern, well equipped, RCVS Accredited Small Animal Hospital and RCVS Emergency Service Clinic. For the past three years practice has also been running a 24/7 out of hour’s emergency service, which also includes referral and in-patient hospitalisation. Uniquely, they offer day and night appointments, emergency treatment, referral work, in-patient and ECC care, 365 days of the year at the same cost to clients day and night (with no OOH fees). This has lead them to develop a bespoke, gold-standard 24hr customer service, which includes soft tissue/orthopaedic surgery, imaging, endoscopy and dental referral work.
Duties will include:
The development of our purpose-built dental suite (including dental facilities, client/patient dentistry service, RVN and veterinary expertise)
The development and marketing of our ISFM Gold Standard cattery and feline services (includes CPD development of team)
Specialist nurse clinic development, co-ordination and client marketing
Enhancing the customer visit experience, communication and education as well as growing our Healthcare Plan service for pets and their owners.
RAW (rabbit) accreditation
RCVS Small Animal Awards in: a) Team & Professional Responsibility, b). Client Service, c). Patient Consultation Service, 4). Diagnostic Service, 5). In-Patient Service and 6). Emergency & Critical Care Service
British Veterinary Receptionist Association Gold Award Accreditation
Day-to-day role involves:
Overall responsibility for daily management of the Hospital - Candidate must thrive in busy, high-paced, changing environment. The practice needs a manager who is strictly organised, shows effective time management, and has clear communication, leadership and motivational skills. High levels of initiative, stamina and resilience is a must.
Rota management of entire team, locum cover, payroll management - strong administrative, computational, strategic planning and coordination skills.
Overseeing all H&S, HR-related, colleague support including: appraisals, recruitment, non-clinical colleague training etc. Strong interest in personnel development and creating a fun, supportive place to work. Interest and/or experience in personnel development techniques (e.g. DISC/Insight profiling, Situational Leadership, GROW coaching techniques, would be highly advantageous)
Debt, Insurance, Financial, Budget Management. Strong numerical and analytical skills, experience in practice financial reports, budgeting, clinical audit, Pet Insurance and client debt management. Keen interest to identify business opportunities, problem-solve and drive practice/service/colleague performance.
Client Service, complaints and communication management - empathetic, balanced, analytical, supportive and skilled at promptly handling all client complaints, with a focus of providing exception service.
The role strongly weighs on the administrative, financial and 'people’ management aspect of veterinary practice. The practice is looking specifically for candidates with experience in managing large teams, budgets, client service, project development etc. rather than clinical (veterinary) expertise. The successful candidate would be supported daily by existing practice partners, as well as a Clinical Nurse Manager, Head Nurse and Client Service Manager.
Competitive salary dependent upon experience
Enhanced Maternity Pay
5.6 weeks holiday pay (6.6 weeks after 2 years’ service)
Exclusive company discounts and rewards
For more information on this role or if you would like to apply then please contact [email protected] or give me a call on 01422 433900.
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Bright Leaf Recruitment is a recruitment agency specialising in veterinary recruitment. We have been placing exceptional veterinary surgeons and veterinary nurses in great roles around the United Kingdom, Dubai and Australia since 2010. Our team of expert recruiters
have over two decades of experience in the veterinary recruitment industry.